This Privacy Policy describes how Hevo Electric and its affiliates (collectively “Hevo Electric, we, our, us”) collect, use, share, protect or otherwise process your personal data through our website https://hevoelectric.com/ (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We currently do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform (including but not limited to water purifiers, car chargers, fans, and power banks), you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable product/service terms and conditions. You also agree to be governed by the laws of India, including those relating to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we may collect includes, but is not limited to:
- Personal data provided during sign-up or registration, such as your name, date of birth, address, mobile number, email ID.
- Identity or address proof documentation (where applicable).
- Sensitive personal data (with your explicit consent), such as payment instrument details (credit/debit card, UPI, etc.) or biometric data (if used for certain Platform features).
- Behavioral data, such as your preferences and activity on the Platform.
- Transaction data related to purchases or services availed on the Platform or from our partners.
When you interact with a third-party business partner, their collection and use of your data will be governed by their respective privacy policies. We encourage you to review those policies prior to sharing any information with them.
Important Note: Hevo Electric will never request sensitive information such as debit/credit card PINs or online banking passwords over calls or emails. If you receive such a request, do not respond and report the incident to appropriate authorities immediately.
Usage of Information
We use your personal data to:
- Provide products and services you request (e.g., delivery of water purifiers, chargers, fans, etc.).
- Enhance your shopping experience.
- Process payments and complete transactions.
- Resolve disputes, troubleshoot issues, and offer customer support.
- Communicate offers, product updates, and promotional materials (you may opt out at any time).
- Improve our Platform, conduct research and surveys.
- Detect and prevent fraud or other illegal activity.
- Enforce our Terms of Use and other policies.
Access to certain services or features may be restricted if you choose not to share necessary information.
Sharing of Information
We may share your personal data with:
- Internal group entities and affiliates to offer better services or promotions (you may opt-out of marketing communications).
- Third-party service providers such as:
- Logistics and delivery partners,
- Payment gateways and issuers,
- Reward program providers,
- Customer service vendors, etc.
- Government or regulatory authorities, where required by law, or under good faith belief that such disclosure is necessary to comply with legal obligations or protect our users.
Security Precautions
We implement reasonable security practices to protect your data against unauthorized access, loss, misuse, or disclosure. These include:
- Secure servers,
- Data encryption protocols,
- Access control policies.
However, while we strive to protect your information, data transmission over the internet can never be fully secure. You accept these inherent risks when using the Platform and are responsible for safeguarding your login credentials.
Data Deletion & Retention
You may request deletion of your account via your profile settings or by contacting us. Once deleted, all associated data will be removed, and access to your account will be permanently lost.
However, we may delay or deny deletion requests if:
- There are pending transactions or disputes,
- There are unresolved grievances,
- Retention is required under applicable law.
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by legal obligations. We may retain anonymized data for research and analytical purposes.
Your Rights
You may access, correct, or update your personal data directly via the Platform. For further requests (such as data portability or deletion), please contact us using the information provided below.
Consent
By using our Platform or submitting your personal data, you consent to the collection, processing, and sharing of your data as outlined in this Privacy Policy.
If you provide personal data of others, you confirm that you have obtained their consent and are authorized to do so.
You may withdraw your consent at any time by contacting our Grievance Officer. Please include “Withdrawal of consent for processing personal data” in the subject line. Please note that such withdrawal will not be retrospective and may affect your ability to use some services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review it periodically. Where required by law, we will notify you of significant changes.